23 July, 2019
If you have forgotten your Microsoft account password and do not have access to your account security information, the account recovery form is a tool that you can use to provide additional information so that Microsoft can make sure that you (and only you) Access your account.
The following are the best practices we have seen from customers who successfully recover their accounts.
Note: - If you have activated two-step verification for your account, you cannot use the recovery form. Enabling two-step verification prevents anyone from logging in without two forms of identification, no matter how much information they know about their account. See About two-step verification for more information.
You will need an operational email account that you can access so we can send you information about your request. You can use any active email account, even one belonging to a friend or relative. Or, if you don't have another email account that you can access, you can create a temporary outlook.com account for free by selecting Create one on the Microsoft account login page.